Terms & Conditions

Please read carefully. By making a purchase, you acknowledge and agree to be bound by all terms and conditions stated below.

1. The Agreement

Once payment is received, a binding contract is formed between Zenaa and the client (the “User”). Zenaa reserves the right to update these terms at any time. The User agrees to be bound by the version of the terms and conditions in effect at the time of the booking.

2. Cancellation & Refund Policy

Deposits: All deposits are strictly non-refundable. For overnight retreats, the first £300 of your payment constitutes your non-refundable deposit. For day retreats, full payment is required at the time of booking and is non-refundable.

Refund Windows:

Cancellations more than 5 months before retreat start date: You will receive a refund of payments made, minus the £300 non-refundable deposit.

Cancellations less than 5 months before retreat start date: Strictly no refunds, transfers, or credits will be issued. All payments are forfeited.

Exclusions: There are no refunds available for any reason within the non-refundable window including, but not limited to: weather events, natural disasters, pandemics, acts of terrorism, flight delays or cancellations, personal health conditions, medical emergencies, family or work commitments, or change of mind. This includes all Covid-related circumstances (illness, travel restrictions, quarantines, or lockdowns).

3. Cancellation by Zenaa

If Zenaa must cancel or postpone a retreat due to under-subscription (less than 50% capacity 90 days prior), host illness, or any reason outside of our control:

• You will be offered a transfer to another retreat or a refund (minus the non-refundable deposit).
• Zenaa is not responsible nor liable for any participant's flight costs, additional accommodation, or general travel expenses.

Travel Insurance: It is a condition of booking that you purchase comprehensive travel insurance to protect against financial loss.

4. Payment & Late Fees

All balances must be paid in full at least 60 days prior to the retreat start date.

Late Fees: A grace period of 7 days applies. Thereafter, fees apply: 8–14 days late: £25 fee | 15–21 days late: £50 fee.

If payment is more than 21 days late, Zenaa reserves the right to treat the booking as cancelled and retain all monies paid to date.

5. Third-Party Vendors & Disclaimers

Third Parties: Zenaa works with third-party providers for catering, transport, and lodging. Zenaa is not responsible for the acts, omissions, or service failures of these independent contractors.

Personal Items: Zenaa is not responsible for lost, stolen, or damaged personal belongings.

Itinerary: The itinerary provided in marketing materials is proposed and subject to change. Zenaa reserves the right to make substitutions of equal value due to weather or logistics.

6. Health, Safety & Liability

Assumption of Risk: You acknowledge that yoga and retreat activities involve physical exertion. You participate at your own risk and must consult a doctor if you have any concerns regarding your fitness.

Disclosures: Any injuries or medical conditions must be disclosed at the time of booking. Failure to do so may limit our ability to accommodate you and voids any claim against Zenaa regarding said conditions.

Water Safety: Use of lakes or pools is at your own risk. Guests must be able to competently swim 50m to use these facilities.

Property Damage: Guests are responsible for any damage caused to the venue or its furnishings and will be invoiced for repairs or replacements.

7. Photo & Media Release

Photographs and videos may be taken for marketing and social media purposes. By attending, you grant Zenaa permission to use your image. If you prefer not to be included, you must notify us in writing at the time of booking.

8. Severability

If any provision of these terms is held to be invalid or unenforceable by a court, such invalidity shall not affect the remaining provisions, which will remain in full force and effect.

9. Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.